Terms of Service

These Terms of Service govern access to and use of Ingress, including hosted forms, workflow automation, analytics, administrative tools, documentation, and related services provided by The Reasoning Company LLC. By creating an account, accessing a workspace, or using the service, you agree to these Terms.

If you use Ingress on behalf of an organization, you represent that you have authority to bind that organization. If you have a separate written agreement with us, that agreement controls where it conflicts with these Terms.

You are responsible for maintaining accurate account information, protecting credentials, and all activity under your account. Workspace administrators are responsible for configuring access, roles, integrations, domains, and retention settings for their teams.

You may not share credentials, attempt to access another customer's workspace, or use the service in a way that bypasses security, billing, usage, or rate-limit controls.

You retain ownership of forms, submissions, files, workflow configurations, prompts, and other content you submit to Ingress. You grant us the limited rights needed to host, process, secure, transmit, display, and support that content for the service.

You are responsible for the legality, accuracy, notices, permissions, and rights associated with your content and any public forms you publish. Do not collect sensitive or regulated information unless your workspace is configured appropriately and you have the required legal basis to do so.

You may not use Ingress to send spam, distribute malware, conduct phishing, collect data deceptively, infringe rights, violate law, or interfere with the operation of the service. You may not reverse engineer, scrape, overload, resell, or benchmark the service except as permitted by law or agreed in writing.

We may suspend or limit access if we reasonably believe your use creates security, legal, operational, or abuse risk.

Ingress may connect with third-party services such as identity providers, email tools, storage services, CRM systems, payment providers, analytics tools, or AI providers. Your use of those services may be governed by their own terms and privacy policies.

AI-assisted features may generate drafts, suggestions, summaries, or transformations. You are responsible for reviewing outputs before publishing, sending, or relying on them. We do not guarantee that AI outputs will be accurate, complete, or appropriate for every use.

Paid plans, usage limits, fees, taxes, renewal terms, cancellation rights, and refund eligibility are described at checkout, in your order form, or in your subscription settings. Fees are generally non-refundable except where required by law or expressly stated in a separate agreement.

We may change pricing or plan features prospectively with reasonable notice. If a payment fails or an account is past due, we may downgrade, suspend, or restrict paid features.

We use administrative, technical, and organizational safeguards designed to protect the service. No system is perfectly secure, and you are responsible for configuring access controls, reviewing integration permissions, and promptly reporting suspected security issues.

We work to keep Ingress available, but the service may be interrupted for maintenance, incidents, provider failures, or events outside our control.

We and our licensors retain all rights in the service, including software, designs, documentation, trademarks, and product names. These Terms do not transfer ownership of Ingress to you.

If you provide feedback, suggestions, or ideas, you grant us the right to use them without restriction or compensation.

Customer logos displayed in connection with Ingress identify organizations that use the service. Third-party names, logos, trademarks, and service marks remain the property of their respective owners and do not imply sponsorship, endorsement, or partnership unless expressly stated.

The service is provided on an "as is" and "as available" basis to the maximum extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Our aggregate liability for claims relating to the service will not exceed the amount paid to us for the service in the twelve months before the event giving rise to the claim.

You may stop using Ingress or cancel your subscription at any time. We may suspend or terminate access if you breach these Terms, create risk for the service or other users, fail to pay fees, or use the service unlawfully.

After termination, we may retain or delete content according to our Privacy Policy, workspace settings, backups, legal obligations, and any separate agreement with you.

These Terms are governed by the laws of the State of California, excluding conflict-of-law rules, unless a separate written agreement says otherwise.

We may update these Terms from time to time. Material changes will be communicated through the service, by email, or by updating this page. Questions can be sent to hello@ingresshq.com.